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Norm ISO 9000:2000 was
issued in 2000 (adopted in the Czech Republic in
2001) and replaced the version dating back to 1994
the validity of which finally expired on 15 December
2003.
What
are the main differences?
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An
extension of the orientation to services -
the
original version of 1994 took into account the
quality management in industrial enterprises,
orientated to serial production. The new version
brings an extension so it may also be enforced in
the services sector. The quality does not merely
focus now on the parameters of a product alone, but
on the entire process of satisfying the needs and
ideas of the customer. |
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Marketing-orientated.
Who
determines whether a product or service is of
quality? Customers.The objective is not to achieve
the topmost parameters of a product or service, but
such parameters which the customer considers as
complying with his needs and also meets his idea of
quality. The firm will discover this information
only through very good marketing management which
becomes an integral part of quality management.
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The
reduction of the amount of written documentation and
forms. Modern management relies constantly more
on the knowledge and experience of its employees and
creativity of its senior employees. The solution is
less written documentation and guidelines, more
training and team work. Computer technology will
replace forms and memos. |
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Constant Improvements.
Innovation and changes are the only way to
maintain your customers. There is no need to come up
with a revolutionary solution, customers will not
always accept it, but introduce a constant minor
improvement, removal of inconsistencies and search
for improvements for customers. It will not only
bring greater customer satisfaction, but also cost
savings. Constant improvement is a process which
must be incorporated into quality management.
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Focus
on the Whole.
The management of a firm requires simple
decision-making and communication routes. Quality
management cannot focus merely on partial solutions
of individual features, it must be part of the
overall management of the firm. The new version of
the norm allows mutual integration of the quality
management system with other management systems.
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As a
certification company we greatly welcomed the
amendment of the norm and we were one of the first
to draw up methodology for the certification of a
more modern management system. We have issued the
most certificates in the Czech Republic of all
certification companies according to the new version
of norm ISO 9000:2000. |
